University Police Emergency Procedures Guide

Verbal/Physical Altercation

Threat Dealing with a Difficult Individual

• Stay calm and be aware of your surroundings.
• Assess the level of threat. DO NOT PUT YOURSELF AT RISK if you think an altercation could occur.
• Time and distance are important - the more time you have, the more time you will be able to prepare yourself. Keep a distance of at least an arms length between you and the individual, Call for assistance, if needed.
• Try to de-escalate the situation:
  • Listen to the person
  • Empathize with the person and be respectful - do not shame, blame, or judge
  • Use a clear, calm, strong voice
  • Keep body language non-threatening
  • Do not use words that threaten or intimidate
• If you are unable to de-escalate the situation, call for assistance immediately.

If an Altercation Occurs

• If an altercation is taking place, DO NOT PUT YOURSELF AT RISK.
• Call 911 immediately.
• Try to call for assistance of a nearby community member.
• After the altercation has occurred, if safe to do so, move any victim to a private office/area. Ensure the victim is in a safe place and assist in making him/her comfortable.
• Do not leave the victim alone.
• Be prepared to give as much of the following information as possible to the University Police:
  • Your name and location
  • What happened
  • Victim's name and age
  • Location of victim
  • Description of the assailant
  • Location of the assailant or direction of their escape
• If the victim(s) requires medical attention, see the information tab regarding Medical Emergencies.
• Remain calm and reassure students that all possible actions are being taken care of for the injured person and for the protection of others.