Policies

During situations of inclement weather, national holidays, campus scheduled holidays (such as Spring Break or Winter Break) or other campus closings, the Testing Center will be closed. Other instances for closure may include staff training, proctor illness or emergencies such as electrical outages or server failure.

If the Testing Center must close on days when exams are scheduled, the administrative staff will do everything in their power to contact testers and let them know of any exam cancellations. They will also help examinees reschedule for their tests on a different date, if possible, at that time. The staff will utilize the tester’s email or other contact information entered in RegisterBlast.

However, it is recommended that students contact the Testing Center to verify if it is open on days of inclement weather. The Testing Center can be reached via email at testing@svsu.edu. Testers may also call the Testing Center at (989) 964-2820. However, it should be noted that if the Testing Center has already closed, it will not be possible for the staff to return phone calls.

If a student is scheduled for a specialized exam, such as a board exam, they should also contact the appropriate testing organization regarding the need to reschedule if the Testing Center must close.

If a student cannot come to a scheduled exam, they may reschedule and/or cancel their appointment in one of two ways:

1. They can access RegisterBlast and follow the prompts provided on the right side of the screen. Note: If the test is scheduled for less than 24 hours from the time a tester is trying to reschedule, RegisterBlast will not allow this option. Examinees should utilize the second option for rescheduling at this time.
2. They can contact the Testing Center via email at testing@svsu.edu or phone at (989) 964-2820. If the Testing Center is closed, testers should leave their contact information, their reason for calling and a possible rescheduling date if applicable.

If payment has been made, the Testing Center will try to move the exam to another date so that the tester can avoid having to pay twice for the same exam. If the tester has scheduled for an exam they no longer need, and payment has been made, they can request a refund using the following steps:

1. The Testing Center at SVSU should be contacted no less than two hours before the scheduled exam period.
2. A written request, either in email or letter form, for an exam refund must be submitted to the Testing Center WITHIN 3 DAYS after the testing window has lapsed. The refund request must provide the student’s name, describe which exam they were scheduled for (time, day, etc.), and provide a phone number and email they can be reached at.

Refunds to the original credit or debit card used will be administered within five business days. Processing fees from RegisterBlast cannot be refunded. Testers who do not contact the Testing Center during the windows mentioned above will be considered no shows and will not receive a refund. The Testing Center can only refund the fees that it has collected; processing fees or fees collected by third parties cannot be refunded by the Center.

The Testing Center can only provide refunds for proctoring fees it has collected via RegisterBlast. For third-party exams, such as the CLEP or board exams, testers should contact those companies directly regarding refunds for the tests. If a student has scheduled to take a placement exam at an institution other than SVSU via the Accuplacer Voucher Program, the student should contact the institution where the test is scheduled to discuss a refund. SVSU and the Testing Center are not responsible for paying fees or refunding fees paid to any other testing organization or testing institution.

Before beginning their exam, testers are required to present a physical photo ID on test day; electronic versions will not be accepted. Acceptable forms of ID include a student ID, driver’s license, state ID or passport. Unacceptable forms of ID are as follows:

• Expired IDs: It should be noted that high school IDs that do not state the current academic year will be considered expired and will not be accepted.
• Digital, printed off or xeroxed copies of an original ID.
• IDs that do not look like the tester.
• Credit or debit cards.
• Third-Party Vendor Cards: For example, retail distributed cards, auto insurance cards (such as AAA), library cards or any other vender-associated card - even if a photo is provided on the card.
• Birth certificates or social security cards.
• Family members, friends or acquaintances who arrive with the tester to “verify” their identity.

After the completion of placement testing, students who have tested in the Center will receive a score report detailing their placement.  Additional score reports (including for those who took the test via the voucher system) for the Math and Reading Placement exams can be obtained by coming to the Center and requesting them in person or by email.  For emailed copies, requests should be sent to testing@svsu.edu along with the student's name, date of birth, SVSU student number, and a statement giving permission to the Center to email their scores.  Scores cannot be released over the phone and, due to FERPA, can only be sent directly to the student.  The Center is unable to send score sheets to outside institutions.  Requests may take up to 3-4 business days to process.  We thank you for your understanding.