Policies

Before beginning their exam, testers must present a physical photo ID; electronic versions or "pictures" of the ID will not be accepted.  Testers that arrive without valid ID will not be allowed to test.  No exceptions can be made this policy.  Acceptable forms of ID include a student ID, driver’s license, state ID, or passport.  Additional ID requirements:

• They must be valid and current; expired IDs cannot be accepted.
• The ID must have a clear picture of the tester; if the photo is blurry or scratched off, a secondary form of ID will be required.
• For students who are taking third-party vendor exams, such as CLEP or Board of Registry tests, IDs must include their birthdate and a signature as well.

Unacceptable forms of ID are as follows:

• Expired IDs: It should be noted that high school IDs that do not state the current academic year will be considered expired and will not be accepted.
• Pictures of the original ID.
• Printed off or xeroxed copies of an original ID.
• IDs that do not look like the tester or that have damaged/scraped off photos.
• Credit or debit cards.
• Third-Party Vendor Cards: For example, retail distributed cards, auto insurance cards (such as AAA), library cards or any other vender-associated card - even if a photo is provided on the card.
• Birth certificates or social security cards.
• Family members, friends or acquaintances who arrive with the tester to “verify” their identity.

On Campus Testing in the Center

Cancellations: Testers may cancel their appointment in one of two ways -

1. Go to RegisterBlast and follow the directions located under the "More Information" box on the website.  RegisterBlast will not allow appointment changes within 24 hours of the schedule time.
2. By contacting the Center via email at testing@svsu.edu or phone at (989) 964-2820.

Rescheduling: Testers should email the Center at testing@svsu.edu.  The message should include their name, the professor/class information, the original test day/time, and a potential new appointment day/time.

Refunds: In cases of appointment rescheduling, if payment has been made, Center staff will attempt to move the exam to another date to help testers avoid paying twice for the same exam.  For cancellations, testers must contact the Center no less than 2 hours before the appointment and then request a refund via email WITHIN 3 DAYS after the testing window has lapsed.  Refund requests must provide the tester's name and student number (if applicable), the exam title, and the appointment date.

Refunds to the original credit/debit card used will be administered within five business days.  Processing fees from RegisterBlast cannot be refunded.  Testers who do not contact the Testing Center during the windows mentioned above will be considered no shows and will not receive a refund.  The Center can only refund the fees that it has collected; processing fees or fees collected by third parties cannot be refunded by the Center.

Off Campus Testing

The Testing Center can only provide refunds for proctoring fees it has collected via RegisterBlast.  If a student has purchased a third-party exam, such as the CLEP or board exams, testers should contact those companies directly regarding refunds for the test purchases.  SVSU and the Testing Center are not responsible for paying fees or refunding fees paid to any other testing organization or testing institution.

If a student has scheduled to take a placement exam at an institution other than SVSU via the Accuplacer Voucher Program, the student should contact the institution where the test is scheduled to discuss refunds or appointment changes.  For Examity, please click on the yellow "Chat with Expert" button on their website if you are in need of assistance regarding appointments.

During situations of inclement weather, national holidays, campus scheduled holidays (such as Spring Break or Winter Break) or other campus closings, the Testing Center will be closed.  Other instances for closure may include staff training, proctor illness or emergencies such as electrical outages or server failure.

If the Testing Center must close on days when exams are scheduled, the administrative staff will do everything in their power to contact testers and let them know of any exam cancellations.  They will also help examinees reschedule for their tests on a different date, if possible, at that time.  The staff will utilize the tester’s email or other contact information entered in RegisterBlast.

It is recommended that students contact the Center via email (testing@svsu.edu) or phone (989-964-2820) to verify if it is open on days of inclement weather before leaving home.  However, it should be noted that if the Testing Center has already closed, it will not be possible for the staff to return phone calls.

If a student is scheduled for a specialized exam, such as a board exam, they should also contact the appropriate testing organization regarding the need to reschedule if the Center must close.

After the completion of placement testing, students who have tested in the Center will receive a score report detailing their placement.  Additional score reports (including for those who took the test via the voucher system) for the Math and Reading Placement exams may be requested in person or by email.  For emailed copies, requests should be sent to testing@svsu.edu along with the student's name, date of birth, SVSU student number, and a statement giving permission to the Center to email their scores.

Scores cannot be released over the phone and, due to FERPA, can only be sent directly to the student.  The Center is unable to send score sheets to outside institutions.  Requests may take up to 3-4 business days to process.