Account and Login

  • Password: This is the original password created for you. If you haven’t changed it yet, it is your 7-digit ID number, including the leading "0" + birth date.
    (Example: #######MMDDYY). To change your password go to, choose Quicklinks, then click Change Network Password.
  • Username: This can be found in your initial admissions packet. If you’re a newly admitted student, follow the steps on the Next Steps page to set up your account.
  • Self Service Password Reset (SSPR): This is a system you must register for. If you forget your password, you can conveniently update it without delays in your account service or having to contact IT Support.  To access SSPR settings, go to, choose Quicklinks, then click Change Network Password.
  • Multi-factor Authentication (MFA): This has been enforced on all SVSU accounts. If have been recently enrolled, you will need to set up MFA for your account.
    • You will be notified by email when MFA will be activated on your account.
    • Additional information and instructions can be found at
    • If you have already set up MFA, please log into every semester to ensure your phone number and security questions are still accurate. 

2 systems you need for your account - SSPR and MFA


SVSU portal


mySVSU is where you can access your email, register for classes, check your grades, view your class schedule and submit a maintenance request, among other things.

  1. Open a web browser of your choice and visit
  2. Type your SVSU username and password in the fields provided if prompted.

Learn more about mySVSU portal in this Using mySVSU guide.

Screenshot with call-outs defining what the features of mySVSU are. 




  • Learning Management System: Many instructors use Canvas to share course materials, submit assignments, and inform students about what's going on in class.
  • Visit the Canvas Students course to learn how to use the Canvas interface.
  • Log in to Canvas at, choose Quicklinks, then Canvas.


Respondus LockDown Browser and Monitor

  • Custom Browser for testing: LockDown Browser is a custom browser that locks down the testing environment within Canvas for securing online exams. 
  • One-time installation: LockDown Browser is a one-time installation and must be downloaded via Canvas.
  • Learn more about Respondus LockDown Browser and Monitor 

Echo360 Lecture Capture

  • Video Hosting System: Echo360 is an active learning platform integrated into Canvas, many instructors post lecture recordings or presentation slides allowing students to watch recorded lectures or view live classes.
  • Features: Watch and view lectures from your computer or mobile app. Ask questions, participate in discussions/polling activities, take notes, create bookmarks, and mark confusing content.
  • Access in Canvas: Students can access Echo360 in a variety of ways depending on your instructor via Echo360 tab (most common). View the Echo360 Student Guide


Office 365

Students get an Adobe Spark Enterprise Account and MS Office 365 for free

Adobe Creative Cloud

  • On Campus: Current students have access to the entire Adobe Creative Cloud suite while logged in to student work stations on campus.
  • Off-campus: Students ONLY have access to Adobe Spark Premium. Adobe Spark is a suite of apps that allows you to create full motion and sound videos (Spark Video), images (Spark Post) and online web pages and presentations (Spark Page).
  • Signing into Adobe: It is important to choose “Company or School Account” even if you have a personal Adobe account with your SVSU email address.
  • Log in to Adobe Spark at

Download Available Software

Internet, File Storage, Printing

Network Connection Information


Connect to the Network via SVSUMediaGaming or SVSU Secure.  Contact or 964-4225 for help.

  • SVSUSecure
    Recommended for smartphones and laptops (devices with a web browser application.) 
    • Requires your SVSU username and password. Clearpass registration is not needed.
    • It provides an encrypted connection.
  • SVSUMediaGaming
    Recommended for gaming devices, Blue-Ray players, televisions, Roku’s, Amazon Fire, Chromecast, etc.
    • Please do NOT connect smartphones or laptops
    • Devices MUST be registered in Clearpass. The ClearPass website is only available on campus.
    • Download our Clearpass Quick Guide (285KB)  or, if need more assistance, review the full Clearpass Guide (1,642KB) . Alternatively, you can watch this video.
    • NAT type for gaming online will always be Moderate or Strict, due to Microsoft, Sony, and Nintendo use on corporate networks.
  • SVSUGuest
    Recommended for guests with no SVSU user account.
    • Requires registration each day and has a slower connection.

Wired Network in Housing

Please note that wired network ports and WiFi are set to the same speed.

Wired network jacks are NOT ACTIVE by default. Please contact the IT Support Center at (989) 964-4225 to request an activation and provide the room and the network port information.

Wired devices in Housing DO NOT need to be registered in Clearpass.

  • Network BYOD (Bring Your Own Device) impacts personal devices (laptops, tablets, cellphones)
    Starting fall 2020 all non-SVSU owned devices will be treated with restricted access to non-essential internal resources.
  • Content filtering and network speed will remain unchanged on SVSUSecure.
  • For the best experience, ensure all capable devices are connected SVSUSecure.
  • Staff should use SVSU-owned devices when possible for daily work tasks.


In the event that you are unable to connect to wireless or use an SVSUSecure or SVSUMediaGaming, try the following tips:

  • Check that your wireless is enabled and airplane mode is disabled.
  • Try turning off wireless, then turn it back on. This will help the device reset and refresh the list of networks it may see (especially when moving between locations on campus).
  • Forgetting a wireless network, or disconnecting then reconnecting, can help clear up issues with connectivity. 
  • Limit the use of high-bandwidth apps and the number of devices. Keep in mind that wireless is a shared resource. When people stream high-definition movies or download large files, the amount of bandwidth consumption is high which greatly diminishes wireless performance.
  • In housing, it may be beneficial to connect only the devices necessary during their required time of use (e.g. turn off wireless printers or TVs when not in use).

File Storage

  • We recommend taking advantage of the Office 365 cloud storage, OneDrive.
  • To access OneDrive go to, choose Quicklinks, then OneDrive.
  • When in computer labs, use the online version of the software so you can save directly to your OneDrive. If you must download or use a desktop version of the software, make sure you upload the file to your OneDrive before logging out of the computer as any locally saved documents are erased from lab computers.


  • Students can print securely from SVSU machines or personal devices via Web Print. View Web Print Userguide
  • To web print or to check your balance, go to, choose Quicklinks, then Print Balance.
  • To learn more about printing options and to view a list of printer locations, log into mySVSU, then select Menu- >Technology->Print Management.

Print from any device via the web to printers across campus.  Visit the SVSU homepage, then Quicklinks, then Print Balance


  • Remember computer security is everyone's job! You can help keep our campus secure.
  • Cybercriminals are getting smarter and more clever in their approaches; Universities, hospitals, government agencies and businesses are regularly hacked and SVSU ITS is working hard to protect our campus community.

Use Strong Passwords

  • Always use strong passwords and don't share them. Ensure it meets all requirements and do not use use a dictionary word it is easily crackable.


An image with an example of a weak password
  • Use a phrase of multiple words with a couple of simple substitutions. Its easy to remember and very strong.
  • " I Love Beaches" with the number 1 for I and the @ for a, is very strong.

An image of a secure password phrase

    • Remember that the longer a password is the better. Try using passphrases instead of passwords. Phrases are long and easier to remember. Make sure that you are using strong passwords on other sites you use. Be sure to use a different password on each site. Never use your SVSU password on other sites. Here is a short video that explains passphrases.

Report a phishing email attempt

  1. Open Email in Outlook on the Web.
  2. Select the menu at the top right.
  3. Select Mark as phishing.  This sends a copy of the message to the SVSU cybersecurity personnel. 
  • Report acybersecurity incident.
    • Use the contact information or "Report an IT Issue" button on this page.

We want to help you!

Report problems with WiFi immediately - Be sure to tell us the problem location.
Don't assume a friend will report it!

Let us know!

Up On Tech Page Red support icon

If you need help with any of the items on this page or have another IT concern, please request assistance by: