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Account and Login

  • Password: This is the original password created for you. If you haven’t changed it yet, it is your 7-digit ID number, including the leading "0" + birth date.
    (Example: #######MMDDYY). To change your password go to www.svsu.edu, choose Quicklinks, then click Change Network Password.
  • Username: This can be found in your initial admissions packet. If you’re a newly admitted student, follow the steps on the Next Steps page to set up your account. www.svsu.edu/nextsteps
  • Self Service Password Reset (SSPR): This is a system you must register for. If you forget your password, you can conveniently update it without delays in your account service or having to contact IT Support.  To access SSPR settings, go to www.svsu.edu, choose Quicklinks, then click Change Network Password.
  • Multi-factor Authentication (MFA): This has been enforced on all SVSU accounts. If have been recently enrolled, you will need to set up MFA for your account.
    • You will be notified by email when MFA will be activated on your account.
    • Additional information and instructions can be found at www.svsu.edu/mfahelp.
    • If you have already set up MFA, please log into mfa.svsu.edu every semester to ensure your phone number and security questions are still accurate. 

 

my.SVSU.edu

Features:

  • Targeted communications delivered through portal notifications, email and texting
  • Clean, mobile-first layout
  • Access your email
  • Register for classes
  • Check your grades
  • View your class schedule
  • Submit a maintenance request
  • Course petition requests
  • Access to all the important SVSU services
 
 mySVSU Emgage home screen

 

 

Software

 

Download Available Software

Virtual Computer Lab Environment

  • If you are not able to visit campus and use the on-campus computer labs or do not have a personal computer capable of running software for your classes (a Mac, or a Chromebook), you can access software with our virtual computer lab environment using your device’s web browser. 

Canvas

  • Learning Management System: Many instructors use Canvas to share course materials, offer assignments, and inform students about what's going on in class.
  • The Passport to Canvas course provides everything you need to know about using Canvas in your classes.  You can self-enroll in the course by visiting this URL - https://canvas.svsu.edu/enroll/XH3D3N
  • Log in to Canvas at www.svsu.edu, choose Quicklinks, then Canvas.

Respondus LockDown Browser and Monitor

  • Custom Browser for testing: LockDown Browser is a custom browser that locks down the testing environment within Canvas for securing online exams. 
  • One-time installation: LockDown Browser is a one-time installation and must be downloaded via Canvas.
  • Learn more about Respondus LockDown Browser and Monitor 

Echo360 Lecture Capture

  • Video Hosting System: Echo360 is an online Active Learning Platform integrated into Canvas, many instructors record their lectures, and then post their videos, presentations (with/without polls), allowing students access recorded lectures and rewatch them, or attend live classes.
  • Features: Watch and view lectures from your computer or mobile app. Ask questions, participate in discussions/polling activities, take notes, create bookmarks, and mark confusing content. Variable playback options, transcripts, and captions. Echo360 Student Guide: Classroom Toolbar
  • Access in Canvas: Students can access Echo360 a few different ways, depending on your instructor via Echo360 tab (most common) or they may embed videos in a Module. Firefox and Google Chrome (latest version) are needed for Echo360 to work correctly. View the Echo360 Student Guide

Microsoft 365

Adobe Creative Cloud

  • On-Campus: Current students have access to the entire Adobe Creative Cloud suite while logged in to student work stations on campus.
  • Off-campus: Current students ONLY have access to Adobe Express, works in your browser, and comes with a suite of templates that allow you to create multimedia content, it comes with a pre-made templates or you can create from scratch.
  • Signing into Adobe: It is important to choose “Company or School Account” even if you have a personal Adobe account with your SVSU email address.
  • Log in to Adobe Spark at adobe.com/express

Internet, File Storage, Printing

 

Network Connection Information

SVSUSecure
Recommended for SVSU devices, smartphones, and laptops (devices with a web browser application.) 
 

  • Requires your SVSU username and password. 
  • It provides an encrypted connection.
  • Android Users - when connecting to SVSUSecure:
    • Select PEAP,  MS chap v.2,  Don't Authenticate
    • Enter username not full email address

SVSUMediaGaming
Recommended for gaming devices, Blue-Ray players, televisions, Roku’s, Amazon Fire, Chromecast, etc.

  • Please do NOT connect smartphones or laptops.
  • NAT type for gaming online will always be Moderate or Strict, due to Microsoft, Sony, and Nintendo use on corporate networks.

SVSUGuest
Recommended for guests with no SVSU user account.
 

  • Requires registration each day and has a slower connection.

Wired Network in Housing

NOTE: Wired network ports and WiFi are set to the same speed.

Wired network jacks are NOT ACTIVE by default. Please submit and IT Support Ticket to request an activation and provide the room and the network port information.

Wired devices in Housing DO NOT need to be registered in Clearpass.

  • Network BYOD (Bring Your Own Device) impacts personal devices (laptops, tablets, cellphones)
    Since fall 2020 all non-SVSU owned devices will be treated with restricted access to non-essential internal resources.
  • Content filtering and network speed will remain unchanged on SVSUSecure.
  • For the best experience, ensure all capable devices are connected SVSUSecure.
  • Staff should use SVSU-owned devices when possible for daily work tasks.

Troubleshooting

In the event that you are unable to connect to wireless or use an SVSUSecure or SVSUMediaGaming, try the following tips:

  • Check that your wireless is enabled and airplane mode is disabled.
  • Try turning off wireless, then turn it back on. This will help the device reset and refresh the list of networks it may see (especially when moving between locations on campus).
  • Forgetting a wireless network, or disconnecting then reconnecting, can help clear up issues with connectivity. 
  • Limit the use of high-bandwidth apps and the number of devices. Keep in mind that wireless is a shared resource. When people stream high-definition movies or download large files, the amount of bandwidth consumption is high which greatly diminishes wireless performance.
  • In housing, it may be beneficial to connect only the devices necessary during their required time of use (e.g. turn off wireless printers or TVs when not in use).

File Storage

  • We recommend taking advantage of the Office 365 cloud storage, OneDrive.
  • To access OneDrive go to www.svsu.edu, choose Quicklinks, then OneDrive.
  • When in computer labs, use the online version of the software so you can save it directly to your OneDrive. If you must download or use a desktop version of the software, make sure you upload the file to your OneDrive before logging out of the computer as any locally saved documents are erased from lab computers.

Printing

 

Security

  • Remember computer security is everyone's job! You can help keep our campus secure.
  • Cybercriminals are getting smarter and more clever in their approaches; Universities, hospitals, government agencies, and businesses are regularly hacked and SVSU ITS is working hard to protect our campus community.

Report a Phishing Email Attempt

Always Use Strong Passwords

  • Always use strong passwords and don't share them. Ensure it meets all requirements and does not use a dictionary word it is easily trackable.

An image with an example of a weak password

An image of a secure password phrase

  • Use a phrase of multiple words with a couple of simple substitutions. It's easy to remember and very strong.
  • "I Love Beaches" with the number 1 for I and the @ for a, is very strong.
  • Remember that the longer a password is the better. Try using passphrases (see YouTube link below) instead of passwords. Phrases are long and easier to remember. Make sure that you are using strong passwords on other sites you use.
  • Be sure to use a different password on each site. Never use your SVSU password on other sites.
  • Here is a short video that explains passphrases. https://www.youtube.com/watch?v=XIySPpFHJCo

We want to help you!

Report problems with WiFi immediately - Be sure to tell us the problem location.
Don't assume a friend will report it!

Let us know!

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If you need help with any of the items on this page or have another IT concern, please request assistance by: