During their course of study at SVSU, students will likely encounter some situations that are puzzling or troublesome to them. The university wants to be sure that students can find answers to their questions and the help they need to resolve their problems and/or complaints. For that reason, it is important that these concerns be brought to the attention of the right people.
After reading the following sections, if you are uncertain where to address your question, concern or problem, contact the University Ombudsman’s office for assistance in Wickes 160 or by calling 964-4294.
In addition, students may complete a General Complaint Form. This form is for individuals with an issue or complaint of dissatisfaction with a person, service, or process that requires clarification, investigation, and/or resolution. SVSU is committed to appropriate resolution of complaints as efficiently and effectively as possible. We believe providing a mechanism for complaints to be heard gives us the opportunity to improve our services. If this is a grade grievance please use the Student Grade Grievance Complaint Form in the portal.
Academic Issues and Questions
If you have a concern regarding academic or procedural issues related to a specific course (e.g., syllabi, dates, attendance policies, assignments, grading policies) present your complaint to the faculty member. If discussion fails to resolve the complaint, contact the Department Chairperson. If that discussion still does not resolve the matter, submit your complaint in writing to the faculty member. If there is no resolution, or if the faculty member does not respond to your written complaint within six business days, you may submit your complaint on the General Academic Complaint Form.
Address other academic problems, such as transfer credit evaluation, class scheduling, program or degree requirements etc., with the office originating the information. If this fails to bring about a satisfactory answer or resolution, present your statement of the problem, preferably in writing, to the appropriate dean of the academic college or director of the appropriate office. The dean or director, or someone designated by the dean or director, will meet with you and review the question or problem for you.
If this procedure does not resolve the issue, you may submit a written statement of the problem to the Provost/Vice President for Academic Affairs. The Provost/Vice President, or his designee, will meet with you and look further into the matter, and you may anticipate a written answer within 30 days. It may be important to review The Grade Grievance process, found here.
Administrative Problems and Questions
If you have a problem or question about a nonacademic policy, procedure or issue, the first step is to discuss the issue with a staff member from that department. The first section of this handbook lists most nonacademic departments with descriptions of the services they provide and contact information. If this fails to bring about a satisfactory answer or resolution, contact the department’s Director. The Director will meet with you to review the question or problem and attempt to reach an acceptable resolution.
Present your question or statement of the problem to the Vice President to whom the department reports if this procedure does not resolve the issue. The Vice President, or someone designated by the Vice President, will meet with you and look into the question or problem for you.
Campus and Student Life Matters
You should address questions or problems with campus or student life to the relevant office (e.g., Student Life Center, Residential Life, Athletics, etc). If this fails to bring about a satisfactory answer or resolution, present your question or statement of the problem to the Vice President for Student Affairs. The Vice President, or someone designated by the Vice President, will meet with you and look into the question or problem for you.
Disability Services and Accommodations Concerns
The Disability Services office is responsible for arranging and approving services for students with disabilities. Students should first discuss their concerns with the Director of Disability Services. If this fails to bring about a satisfactory answer or resolution, then you may file an appeal in writing to the Vice President for Student Affairs. The entire appeals procedure is printed in the section on Policy and Procedures or available on-line, www.svsu.edu/disabilityservices.
Resident Student Disciplinary Process
Students residing in University Housing are subject to the Code of Student Conduct, the University Housing Contract, policies described on the www.svsu.edu/livingoncampus website and contained in the Resident Student Handbook and/or other standards of behavior otherwise published by the Offices of Housing and Residential Life. Address questions or concerns about the resident student disciplinary process to the Student Conduct Programs office.
Discrimination and Sexual or Racial Harassment
Address discrimination concerns, including sexual and racial harassment, to the Special Assistant to the President for Diversity Programs for consultation and assistance in resolving the complaint. The university has adopted a formal policy and complaint procedure on unlawful discrimination found here.
Student Conduct Process
Admission to Saginaw Valley State University obligates each student to abide by regulations for acceptable student behavior. The Code of Student Conduct can be found in its entirety in this publication and on the university web page at www.svsu.edu/studentconductprograms/. Students, faculty and staff who feel that violations of the provisions of the Code have occurred may contact the Office of Student Conduct Programs (Curtiss 114, 964-2220) for assistance in resolving complaints.