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Box Office Policies and Procedures 3.1-5

Details

Category:
Business & Financial Management
Authorizing Body:
Executive Vice President for Administration & Business Affairs – EVP-ABA
Responsible Department:
Conference Center
Applies To:
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Adopted Date:
10/25/2004
Revised Date:
08/21/2009
Print Policy

Introduction

The SVSU Box Office provides centralized ticketing services for all programs and activities held on campus that require a ticket for admission.

Box Office Location

Groening Commons - Information Desk Box Office phone number: (989) 964-4261 Event information: www.svsu.edu/events

Box Office Hours

Monday through Friday, 11:00 a.m. until 4:00 p.m. On performance days, the Box Office is open one hour prior to show time for walk up sales only.

Ticket Sales

Tickets are available through the Box Office located on the first floor of Groening Commons at the Information Desk/Ticket Office.

Tickets can be purchased either On-line or at the Box Office (two hours prior to an event): 

When tickets are purchased on-line, a link with be sent to your e-mail to either print or present as a mobile ticket(s).

No tickets will be distributed without payment. No tickets will be allowed to be sold by any other party except the SVSU Box Office.

All ticket sales are FINAL. Please choose carefully when making your show selections as there are no refunds or exchanges.

Student Tickets

All students must present a valid student ID card to receive any discounts that may apply.

Service Charge

A $1.25 per ticket service charge will apply to all tickets for University programs, and a $3.00 per ticket service charge will apply for non-University organizations.

University programs that are "free admission" and require ticketing services will not incur the service charge. University programs that require complimentary tickets will not incur service charges for those tickets.

The sponsoring department or organization is responsible for setting the ticket price inclusive of the service charge. The Box Office retains the service charge.

Box Office Registration Services

Registration services are available through the SVSU Box Office. The fees are:

  • $5.00/person - box office services including a registration list, distribution of individual tickets and name tags.
  • $3.00/person - box office services including a registration list and distribution of individual tickets.
  • $1.00/person - box office services including a registration list or distribution of individual tickets.

Special Needs

The Performing Arts Theatre is fully ADA compliant. For disability accommodations, contact the Conference & Events Center at (989) 964-4348 at least two weeks prior to the event.

Performance Times

All performances will begin promptly at their announced starting times, unless otherwise designated by the artist and management.

Prohibited Devices

Cameras, backpacks and recording devices are not permitted in the auditorium or theatres during performances. Pagers and cell phones must be switched to silent mode.

Children

As a courtesy to other audience members, please exercise discretion in bringing children to a performance. Regardless of age, all children are required to have a ticket and any child attending should be able to sit quietly through the performance.

Lost & Found

Any articles found will be turned in to the University Police Department which can be reached at (989) 964-4141.

Smoking

In compliance with the Michigan Indoor Clean Air Act, all SVSU facilities are designated as smoke-free.