Managing Telework Certificate (Online)



Telecommuting is becoming the “mainstay of corporate America,” according to a recent MSNBC story.  Telecommuters are 25% more productive than people who work in an office, meaning your company is more profitable.

Get the best professional development in managing telework. Then boost your productivity and your organization’s bottom line.  This course is for telecommuters, prospective telecommuters, those supervising telecommuters, decision makers, trainers, HR professionals, and anyone interested in telecommuting.

Teleworkers will position themselves for success by knowing the essential elements for managing themselves from a distance. Supervisors will learn the critical differences in supervising teleworkers and how to structure supervision for success.

Discover the keys to making telecommuting a success for you and your organization.  Then learn the essentials of supervision critical for both telecommuters and management. Take home the core management practices to supervise telecommuters for a win-win for both employees and your organization.

Online, two one-month courses, William A. Draves, Julie Coates and Greg Marsello, Instructors.

Keys to Telecommuting Success

Come discover the keys to making telecommuting a success for you and your organization.  For those new to telecommuting and those already working from home this course includes a 100-page guide to telecommuting. Individual course: Just $195.

Directional Arrows Course Objectives

  • To provide organizations with background information on the growth of telecommuting, the data on productivity and profitability gains of telecommuters, and the reasons why companies and organizations benefit from telecommuting
  • To provide those interested in telecommuting with the knowledge necessary to transition from an office work situation to working from home, including preparation, job description analysis, and physical-space planning
  • To address the most commonly asked questions about telecommuting, including socializing and social contact, overwork, cabin fever, reporting, and communicating with others
  • To provide expert experience and perspective to those already telecommuting, and to discuss advanced issues in telecommuting
  • To have those currently working from home share their experiences with those interested in telecommuting

Puzzle Pieces Course Outcomes 
At the end of the course, you will:

  • Possess the information necessary to discuss the advantages of telecommuting in your organization, including trend data, information on productivity and profitability, and the reasons why businesses benefit from telecommuting.
  • Know the key steps in how to prepare to work from home and plan for a transition to working from home.
  • Get answers to the most advanced questions about telecommuting.
  • Have addressed and discussed the most commonly asked problems and issues related to telecommuting. 
  • Have the knowledge necessary to successfully telecommute. 

outlineCourse Outline

Unit 1

  • Introduction to Telecommuting
  • The office as the factory of the Industrial Age of the last century
  • The advantages of telecommuting for businesses and work organizations
  • The advantages of telecommuting for workers 
  • Why telecommuting is growing

Unit 2

  • Planning to Telecommute
  • Discussing telecommuting within your work organization
  • Redesigning your job description for telecommuting
  • Developing a plan for transitioning to telecommuting
  • Space, equipment and computer requirements

Unit 3

  • Working from home
  • Work flow, time, overwork, cabin fever
  • Are some people ‘not right’ for telecommuting?
  • Time off, vacation, working 9-5 issues
  • Communicating via distance with work colleagues

Unit 4 

  • Issues in Telecommuting
  • Face-to-face meetings with work colleagues
  • Developing local professional contacts
  • Creating social contacts in your community
  • Rebuilding Community: community issues related to telecommuting

Supervising Telecommuters

You can supervise people from a distance better than people working down the hall from you in an office. But you have to supervise telecommuters differently than office workers. Telecommuters boost your organization’s profitability, productivity, financial stability, competitiveness and efficiency. Plus you can recruit the best people regardless of where they live. Tour a model virtual office. Then take away the 4 core management practices to supervise telecommuters for a win-win for both your employees and management. After attending, you will have the knowledge necessary to successfully supervise telecommuters.

Directional Arrows Course Objectives

  • To provide supervisors and telecommuters alike with background information on the business, organizational and employer benefits of telecommuting
  • To provide supervisors and telecommuters with the knowledge necessary to rewrite job descriptions, prepare workers to telecommute, and establish a positive organizational culture for telecommuters
  • To provide participants with the knowledge necessary to understand how telecommuters are supervised from a distance
  • To provide participations with an understanding how a virtual office works

Puzzle Pieces Course Outcomes
At the end of the course, you will:

  • Be able to rewrite job descriptions from activities to outcomes.
  • Know how to create a virtual office from a nontechnical and management perspective.
  • Know how telecommuters are supervised using weekly reports.
  • Understand how to prepare and transition workers to telecommuting.
  • Know how to monitor work quality and on-time performance.
  • Have gained tips on various ways to communicate with telecommuters.
  • Know the principles of dealing with underperforming telecommuters.
  • Have an understanding of how to report and communicate with organizational decision makers and the company CEO in regard to telecommuting.
  • Have the necessary knowledge to supervise telecommuters.

outlineCourse Outline

Unit 1

  • Preparing to Supervise Telecommuters
  • Business and organizational advantages to telecommuting
  • Rewriting job descriptions from activities to outcomes
  • Deciding whether someone can successfully telecommute
  • Understanding those who prefer an office culture
  • Gaining organizational and CEO support
  • Writing the telecommuting plan and outcome measurements

Unit 2

  • Supervising Telecommuters
  • Weekly reports
  • From activity to outcome reports
  • Monitoring quality
  • Dealing with underperforming people

Unit 3

  • Intranets and Virtual Offices
  • Virtual Office as business office
  • Asynchronous vs. synchronous communication
  • Ways telecommuters communicate
  • Building teamwork using your virtual office
  • Creating supervision online
  • Accountability for telecommuter and supervisor

Unit 4 

  • Issues in Supervision
  • Face-to-face meetings 
  • Developing virtual teams
  • Hiring contract, part time, hourly, salaried and other kinds of workers who telecommute
  • Recruiting the best workers 
  • Organizational reporting and CEO support

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Calendar Participate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

  1. In the online classroom, listen to audio lectures, view slides, even take an optional quiz to test yourself.
  2. Then post comments in the online discussion with your fellow participants and the instructor.  Your instructor logs on at least once a day to answer questions and join in on the discussion.
  3. Readings are assigned for each day from the textbooks provided at registration.

  4. Participate any time of day or night. The ideal is to go online 2-3 times a day since they are week-long courses, but you decide.

Discussion Discussion

The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.

It’s easy! It’s fun.

Mac Mini Technical Requirements

  • Internet access with Internet Explorer; Firefox Mozilla; or Safari web browser.
  • Access to Flash needed for audio and slide presentations.
  • Speakers to listen to audio.

About the Instructors 

Julie Coates has been working from home for over ten years.  She is a speaker, consultant, and Vice President for Information Services at the Learning Resources Network (LERN).  The organization is one of the first in the world to convert to a virtual organization, and now has staff and consultants in 8 states and 3 countries.  More than half of the staff members telecommute. Ms. Coates has taught online classes for more than five years. She is author of the pioneering book, Generational Learning Styles, and co-author of Nine Shift: Work, life and education in the 21st Century.  

William A. Draves is a leading futurist, speaker and co-author of Nine Shift: Work, life and education in the 21st century. He has been working from home for over ten years and worked with his Board of Directors and Senior Management Team to transition to a virtual organization in 1998. He has keynoted conferences and done professional development seminars in Russia, Germany, England, Slovenia, Japan, Australia, Mexico, and all over Canada and the United States.

Greg Marsello supervises employees, contract workers and consultants from a distance and is an expert on operations, staff structure and organizational efficiency. He has experience both in the manufacturing sector and the information sector. He began supervising employees from a distance in 1996 and has 12 years' experience in virtual organizations. A former business owner and manager with 30 years of supervisory experience, he ran a jewelry factory with 500 employees for over a decade.  He now runs the operations for the Learning Resources Network (LERN) as Vice President for Organizational Development. 

Who Should Attend: 

For telecommuters, prospective telecommuters, those supervising telecommuters, decision makers, trainers, HR professionals, and anyone interested in telecommuting.


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Summer Session: 6/3/2013 - 7/26/2013
(Late Registration Deadline - 6/7/2013)

Course Outline
Keys to Telecommuting Success: 6/3/2013 - 6/28/2013
Supervising Telecommuters: 7/1/2013 - 7/26/2013 

Fall Session: 9/3/2013 - 11/1/2013
(Late Registration Deadline - 9/6/2013)

Course Outline
Keys to Telecommuting Success: 9/3/2013 - 9/27/2013
Supervising Telecommuters: 10/7/2013 - 11/1/2013



$395 for both courses with certificate or $195 for individual courses.