Student Problem Resolution Procedures
During their course of study at SVSU, students will likely encounter some situations that are puzzling or troublesome to them. The university wants to be sure that students can find answers to their questions and the help they need to resolve their problems and/or complaints. For that reason, it is important that these concerns be brought to the attention of the right people.
After reading the following sections, if you are uncertain where to address your question, concern or problem, contact the University Ombudsman’s office for assistance in Wickes 160 or by calling 964-4294.
In addition, students may complete a General Complaint Form. This form is for individuals with an issue or complaint of dissatisfaction with a person, service, or process that requires clarification, investigation, and/or resolution. SVSU is committed to appropriate resolution of complaints as efficiently and effectively as possible. We believe providing a mechanism for complaints to be heard gives us the opportunity to improve our services. If this is a grade grievance please use the Student Grade Grievance Complaint Form in the portal.