FAQ ILLiad
- ILLiad is our resource sharing software that permits us to borrow and lend materials with other libraries around the world
- Use ILLiad to request materials, download ILL articles, renew borrowed books, etc.
Using ILLiad
- Requesting materials using ILLiad
- Most online databases have links from citations to ILLiad.
- If we do not own or have access to what you want, click on that link.
- You will be prompted for your SVSU username and password.
- If you have not used ILLiad before you will be prompted to complete a registration page.
- If you have used ILLiad before the ILLiad request form will be automatically completed. Click on the "Go to submit request" link at the top then click on the submit request button.
- Requests may be entered directly on ILLiad. Click on "Request a Photocopy" for articles chapters from a book or "Request a book" for everything else.
- Only the fields identified as "Required" need to be completed, though it is best to enter as much information as you have.
- If you have problems please contact the ILL Librarian (989.964.4249 or tzantow(at)svsu.edu) or the Reference Desk (989.964.4242)
- Make sure you understand the ILL policies for requesting books and articles.
- To track requests on ILLiad to to "View/Modify Outstanding Requests"
- You may cancel a request up to the time that we order it from another library. W
- e work hard to process requests quickly so you may not be fast enough. In this case please contact the ILL Librarian
- Likewise you may not modify a request once it has been processed by ILL staff
- Please remember that we will contact you by email as soon as we receive the material you requested. See the ILL pages for document delivery procedures.
- Most articles are delivered electronically.
- You may retrieve them for printing or viewing from "View/Download Electronic Articles (ZEDD)" from the ILLiad main menu
- Your notification email will also contain a direct link to the article. Please note that we will begin deleting these files after two weeks!
- Keep track of ILL books checked out to you by using the ILLiad "View/Renew Checked Out Items".
- In many cases you may request a renewal within a week of the due date.
- If you have problems with renewing a book please be sure to contact the ILL librarian.
- Because these books do not belong to SVSU we must have much stricter policies regarding overdue materials. Please review these policies
- You may review previous successful ILL requests by clicking on "Review Request History".
- We will begin to purge requests older than one semester: please monitor the ILL main page for notices on this topic.
- Unsuccessful requests may be reviewed at "View/Resubmit Cancelled Requests"
- In some cases current year or forthcoming books may not be available via ILL. This option permits you to reorder the same request later without needing to resubmitting the request.
- If you move, change email addresses, etc. please update your ILLiad contact information by clicking on "Change User Information" Be sure to click on "Submit Information" when you are finished.