ITS: Services & Support

To have your registration go through successfully, you will need to have the latest security updates for your operating system and a current anti-virus installed on your machine. If you do not have these on your computer registration will fail and you will not have access to the SVSU network.

Why do we have to register our computers?

For security purposes, all network devices must be registered and abide by all IT Policies.

How do I register my game consoles?

All devices must be registered in order to gain network/internet access. Game consoles can be registered here.

What is ResNet Overdrive?

ResNet overdrive is an option for students living on campus to purchase approximately 40 times more bandwidth then then standard ResNet. The cost is 20 dollars per month. Check out this website for more information: ResNet Overdrive

Do you allow wired and wireless routers on campus?

No, we do not allow routers, but we do allow switches to be connected to the SVSU network.

Students who just need multiple ports may install their own switch. Below is a list of suggested switches.
Linksys: EZXS55W, EG005W, SD2005
Netgear : FS605, GS605, GS105, GS105, FS105, GS105NA, GS605NA
D-Link: DGS-2205, DES-1105,

Students who need wireless in the Resident facilities will need to check out an SVSU switch from the Housing Office . The switch will require a deposit of $50, $30 of which will be refunded when the switch is checked back in. (Note these switches provide 3 extra ports.) Switches will be checked out for the entire academic year (Fall and Winter Semesters). Checkout deposits for chekcouts later in the year will not be prorated.
Can I access wireless from my room on campus?
SVSU does not provide wireless access points in the housing units. SVSU students who have leased a switch from the SVSU Housing Office will have wireless capabilities. SVSU offers wireless access points available throughout the campus, but not in housing due to the costs to implement such coverage. Please review the Wireless Coverage Policy and Hotspots posted online.

Can a hub be used in my dorm room?

What are the approved anti-virus programs on campus?

A list of approved anti-virus programs can be found here.

Can the port in the living room (university village) be turned on?

What is P2P (Peer to Peer) and why is it prohibited?

P2P applications (like Limewire, Ares, BitTorrent, Morpheus, and others) are used primarily for file sharing purposes. Most P2P uses are for illegal file sharing, like music downloading. SVSU prohibits illegal activities from occurring on the network, therefore P2P has been prohibited. More information can be read here.

How can I download music?

The only legal way to obtain music while using the campus network is through a subscription service provided by SVSU called Ruckus.

What is Ruckus?

Ruckus is a service purchased by the university that allows students to legally stream music on campus for no charge. Ruckus allows you the opportunity to download music and videos for a minimal fee throughout the academic year. If you’d like to learn more, click here.

How do I update virus definitions if I can’t connect to the Internet?

To update your definition files if you don’t have a Internet Connection you will need to bring your computer to the IT Support Center, which is locating in Wickes Room 264

How do I get my IP address?

Windows 98

Click on Start --> Run
Type in winipcfg
Change the adapter to your network card
Your IP address will be a number like this 155.138.12.145

Windows XP

Click on Start --> Run
Type in cmd
Type in ipconfig/all
Your IP address will be a number like this 155.138.12.145

Windows Vista

Click on Start--> Right Click on Network, and click on Properties
A Network Sharing Center window will open. Click View Status to the right of Local Area Connection
In the new Local Area Connection Status Window click Details.
You IP address will be a number like this 155.138.12.145

Mac OS X

Open the System Preferences in Mac OS X
In the resulting window, click the Network icon.
In the Network window select the appropriate location
IP Address will be shown

Macintosh Mac OS 7.x - Mac OS 9.x

Computer must have an active Internet connection
Go to the Apple menu by clicking the Apple picture icon
Select Control Panels
Go to the TCP/IP control panel or MacTCP control panel depending on operating system
Choose File
Click Get Info

Linux, MAC OS X, Solaris, AIX and other UNIX variants

At the command Prompt type hostname | nslookup
At the command Prompt type ifconfig -a
You may need to become root and include a full path when typing these commands.

How do I tell the difference between a telephone cable and a Cat5E?

A straight thru Cat5E Ethernet cable has a 8 pin wire where a telephone cable has only a 4 pin wire. The ethernet cable is also much thicker then a telephone cable.

What do I need to know when looking for a wireless card?

To use your wireless card on campus the card needs to support WPA encryption. If your card does not support this you will need to buy one that does.

Where can I run a speed test on my SVSU network connection?

https://speedtest.svsu.edu/

Where do I go to change my password?

http://www.svsu.edu/changepassword

Where are the hotspots on campus?

We have a number of wireless hotspots around campus. For a complete list and map, go here.

What is the history of ResNet?

During 1998, the University began a cabling and equipment project to extend microcomputer networking capabilities into University housing. This networking project for University residential housing has been nicknamed “ResNet”. The premise of this project is to enhance the capabilities of microcomputers that students bring with them to campus by providing high speed connectivity (100 Megabit switched ethernet) to the SVSU Computer Network. Each student staying in University housing (which consists of the First Year Suites, Living Center, University Village and the Pine Grove apartments) will have the option of connecting their microcomputer to their own personal network connection in their room.

How will I know if my computer has spyware on it?

Some of the symptoms of spyware infection are: sudden change to your default home page, an increase in the number of pop-up ads that are appearing, mysterious search results listed, a reduce in your computer performance and your internet connection appears very slow. These are just to name a few.

What is Adware?

Adware is any software application in which advertisements are displayed while the program is running, esp. in pop-up windows or banners. Many Adware programs are bundled with P2P software and are installed without the user’s knowledge or consent.

What is Spyware?

Spyware is any software that covertly gathers information about a user while he/she navigates the Internet and transmits the information to an individual or company that uses it for marketing or other purposes.