ITS Technology Policies
Email Alias
An email alias is an alternate email address that can be used in addition to the primary email address. This allows you to have a longer email address than the one that was automatically assigned. For example, if John Q Publicson’s primary email address is jqpubli@svsu.edu , an alias of johnpublicson@svsu.edu could be assigned. Email sent to either address would go to the jqpubli@svsu.edu email account.
How do I obtain an email alias?
Only employees are allowed to have an email alias. Follow the procedure outlined below in the employee section of the work flow detail.
Email Alias Request Work Flow:
Employee ==> ITS Support Center ==> ITS Networking ==> ITS Support Center ==> Employee
Email Alias Work Flow Detail:
Employee
The employee will submit an alias request, via email, to the Support Center at support@svsu.edu indicating the desire to have an email alias created and providing the name of the alias (ex. johnpublicson@svsu.edu mailto:registrar@svsu.edu)
Support Center
The Support Center will enter the request information into the call tracking system assigning the ticket to the Networking team and indicating the need for a follow-up with the employee by the Support Center upon completion of the request. Note - If the requested alias is "unusual", the Support Center will request approval from the Executive Director or Director of ITS prior to assigning to Networking.
Networking
When the Networking team has completed creation of the alias, Networking will mark the call tracking ticket as complete.
Support Center
When the call tracking ticket has been completed, the Support Center will contact the employee.
GroupWise Email Resource
How do I obtain a GroupWise Resource?
GW Email Resource Request Work Flow:
GW Email Resource Work Flow Detail:
1) Reason for request (ex. Registrar needs a common email account for students to send questions)
2) Name of the resource (ex. registrar@svsu.edu)
3) Resource manager (Name of employee to be assigned as the manager of the resource)
In addition to managing email sent to the resource, the manager will be able to allow other GW users to access the resource.
Employee’s Supervisor
After receiving the employee’s resource request email, the employee’s supervisor will approve the request and forward the email to the Support Center at support@svsu.edu .
Support Center
The Support Center will verify that the email contains all the information necessary to process the request and enter the request information into the call tracking system assigning the ticket to the Networking team and indicating the need for a follow-up with the employee by the Support Center upon completion of the request.
Networking
When the Networking team has completed creation of the resource, Networking will mark the call tracking ticket as complete.
Support Center
When the call tracking ticket has been completed, the Support Center will contact the employee to provide information/training related to managing the resource.