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News

The recent Walmart Email is just one example of the Blackhole Exploit - read more here:

http://nakedsecurity.sophos.com/2012/11/23/fake-apple-invoices-lead-to-black-hole-that-drains-your-bank-account/

2013-05-16

From: Mike Holliday (mjh@svsu.edu)

Subject: New Virus Attack

The purpose of this message is to inform you of a new sophisticated Virus infected message, that does not require you to click on links - simply load the message into a "dated" web browser (like Firefox, IE, Chrome, Safari) and it searches for exploits on your computer.
 
If your system had AVG popup as you viewed it, and it blocked the message - great! That means AVG stopped its actions cold.  If it did not, we should have your system inspected.  Please contact the IT Support Center at x4225.
 
Below is a sample message. The circled areas are items you should scrutinize before acting on messages. 
  • If you hover over the From address - you'll see not only is Walmart misspelled (has two L's), and the actual address is poorly named and even sometimes has a different extension (.com, .net, .org).
  • If you hover over the links (not clicking) it shows a completely different web address not related to the subject or material in the message.
  • The fact they use an email address for salutation, versus your actual name on file when you order things online.
  • The fact that the shipping details are not even close to being related to you.

Again, being aware of these kinds of nuances in messages will help further protect you.   Be careful and assume that the message is not legitimate.  Ask yourself basic questions.
  • Do I have a Walmart/PayPal/eBay account?
  • Did I order something online recently? 
  • Does something about this message seem suspicious or "phishy"?
If you are concerned, your next best course of action is to go directly to the website and log in normal and/or contact their Customer Service via phone (never click on links in these messages to get there).
 
And as always, please feel free to contact the IT Support Center (989-964-4225) for advice or to report something that is phishy. If you accidentally clicked and became a victim, you should change your passwords immediately and contact the IT Support Center to have your system inspected.
 
An example of the exploited email.‌
 
An example of the exploit when hovered.‌
 

2013-01-10

Zimbra Upgrade - Known Issues/Bugs

Issue Description Status
Address Book Groups Personal Groups created in Address Books did not carry over to new system Fix being tested
Reply Cursor When Replying to a message, using the Message Preview new window option, the cursor does not appear in the Message Body (requires a click to start typing) Investigating
Mobile Authentication Mobile device having problems authenticating and synchronizing accounts Resolved
Emoticons

Emoticon Zimlet exists, however the Compose Toolbar does not have a button to select them. Messages will display them, and users can type the special symbols to create them.

 Future Patch Release
Calendar Scroll Admission Users with multiple shared calendars lose ability to scroll horizontally and maintain calendar names with calendar columns. Zimbra Bug #66603
Future Patch release
AutoSave Screen  Jump

Using the Standard HTML interface, when composing a message and the AutoSave Draft notice pops up, it moves the entire screen down and then back up when it dissolves.

Issue does not exist
in Advanced Ajax interface.

Possible future patch release
Account Refresh Zimbra does not seem to refresh often to show new incoming messages. Resolved
Font Size Reports of font size being too small when composing - resolved by choosing different default font under Preferences-Mail-Composing Resolved
Fonts and
Message Reading		 Use of Fonts are inconsistent in Compose mode.  Messages sent/received are not showing proper formatting (blank lines to separate paragraphs is stripped). Issue related to
Standard HTML - use Advanded Ajax

Possible future patch release
Reply Signature New Message (Compose) will insert Signature, but when using Reply it does not (even though it shows as being set in Preference-Signatures). Investigating - fix is to go into Preferences and select the Reply Signature and "Save" it again.
Image in Signature Want to link to an image on a web server, rather than attach an image in message. Attach an image, and then select the image in the editor and click the same Add Image button - enter in the URL of the desired image and it will update.
Repetitive Replies Some users may have repeated/duplicate info in their reply threaded messages. Reported to Zimbra - no ETR. The issue is tied to users that use Plain Text mode when Composing messages. If you change your Preference under Mail Compose Messages to HTML - the issue disappears.
Appointment Default Setting When changing the default appointment duration, the QuickAdd feature (including Right-Click, New Appointment) resort to standard 30 minute durations. The only way the default is recognized is by using the New Appointment button in the toolbar. Under investigation
     
     

2012-12-18

All Instant Message Users (Spark or Zimbra IM)

With the upcoming upgrade to Zimbra over break, ITS will be replacing the Instant Messaging feature with Microsoft Lync, for campus-owned devices. Microsoft Lync will be a closed instant messaging solution (meaning it will only work amongst SVSU employees).

Please contact the ITS Support Center (x4225 or support@svsu.edu) to have the new Microsoft Lync installed on your office computer to replace Spark/Zimbra IM. We will assist you with its configuration remotely over the phone. Additional help documents will be posted on the ITS web site under Employees - Training Resources.