Semester Break Hours
M-F 8:00 AM - 4:30 PM
Sat 9:00 AM - 5:00 PM
Sun Closed Closed University Holidays
M-Th 8:00 AM - 8:00 PM
Fri 8:00 AM - 4:30 PM
Email Problem FAQS
What we are Currently Doing (as of 1 PM Monday, Nov. 30th):
For those affected, by the email problem:
We are restoring email boxes from a Saturday Night (10/31 - disaster recovery) backup.
Recovery Plan & Progress:
As of 1:35 PM on Thursday, Nov 4th, staff and faculty accounts are recovered. (we had to start somewhere, and chose a smaller group of 281)
As of 2:33 PM on Thursday, Nov 4th, adjunct accounts are recovered.
As of 10:30 AM on Friday, Nov 5th, the 3,627 student accounts have been recovered
As of 11:40 AM on Friday, Nov 5th, the 96 generic business accounts have been recovered.
As of midnight on Sunday, Nov 7th, we have recovered accounts for Alumni, Retirees, and other Accounts
As of midnight on Monday, Nov 8th all accounts have been recovered.
Recovering emails delivered Sunday, Monday, and Tuesday (10/31 thru 11/2) for generic accounts, completed as of 5 PM on Friday, Nov 12th.
We will then recover emails delivered Sunday, Monday, and Tuesday (10/31 thru 11/2) for staff and permanent faculty accounts , completed as of Noon on Tuesday, Nov 16
We will then recover emails delivered Sunday, Monday, and Tuesday (10/31 thru 11/2) for adjunct faculty accounts, completed as of 2 PM on Wednesday, Nov 17
We will then recover emails delivered Sunday, Monday, and Tuesday (10/31 thru 11/2) for registered student accounts - ON Hold until after Tuesday, Dec 7th, while we upgrade the SAN.
We will then recover emails delivered Sunday, Monday, and Tuesday (10/31 thru 11/2) for Alumni, Retirees, and "other"accounts
Note that "email" is used generically in this section and includes meetings, etc. etc.
Your email from Wednesday, Thursday, and Friday will be delivered quickly. The time and date on the index page will show today's time & date, but when you open the emails you will see the true time & date it was sent.
Your email that arrived on Sunday, Monday or Tuesday will take us a few days to recover. Our focus is on getting you operational as quckly as possible.
Please note, due to your web browser's caching you may get a "can not connect" error, at that point either key a "CTL+F5" (both keys are the same time) or go to the URL and type in: https://vmail.svsu.edu
If you access Vmail thru your notepad, iPad, or smart phone, you will need to change your settings to reference vmailbox4. This is a permanent change.
If you experience problems, please contact the Support Center. For details: Click Here.
Why Is only 1/3 of the Campus Affected?
We have Vmail spread across 3 servers to ensure optimal response time.
On Monday night (11/1) a controller disk drive failed in our SAN (Storage Area Network =a large fully redundant, auto-failover mass storage unit
When the various servers, including the 3 Vmail servers attempted to automatically switch to the backup control unit, Vmail server #1 failed to make a smooth transition and scrambled the email database index tables for that server.
We are, in parallel, running diagnostics to determine why this failed.
The database problem remained hidden until Tuesday night (11/2) when we were doing a backup.
We spent Wednesday in close contact with the vendor. The database recovery steps worked, but were exceedingly slow. The time to recover is what forced us into restoring from a Saturday night (10/30) backup and then recovering email that arrived on Sunday, Monday, and Tuesday (10/31 thru 11/2).