An email alias is an alternate email address that can be used in addition to the primary email address. This allows you to have a longer email address than the one that was automatically assigned. For example, if John Q Publicson’s primary email address is email@example.com , an alias of firstname.lastname@example.org could be assigned. Email sent to either address would go to the email@example.com email account.
Only employees are allowed to have an email alias. Follow the procedure outlined below in the employee section of the work flow detail.
Employee ==> ITS Support Center ==> ITS Networking ==> ITS Support Center ==> Employee
The employee will submit an alias request, via email, to the Support Center at firstname.lastname@example.org indicating the desire to have an email alias created and providing the name of the alias (ex. email@example.com firstname.lastname@example.org )
The Support Center will enter the request information into the call tracking system assigning the ticket to the Networking team and indicating the need for a follow-up with the employee by the Support Center upon completion of the request. Note - If the requested alias is "unusual", the Support Center will request approval from the Executive Director or Director of ITS prior to assigning to Networking.
When the Networking team has completed creation of the alias, Networking will mark the call tracking ticket as complete.
When the call tracking ticket has been completed, the Support Center will contact the employee.